Return Policy and Right of Withdrawal

retention of title

Travelwithsmith.com retains ownership of the purchased goods until all claims arising from the contract have been paid in full. In the event of late payment by the customer, travelwithsmith.com may withdraw from the contract and demand the return of the goods. The customer is liable for the loss in value.

 

right of return

After receiving the goods, you have a right of return for 14 days. Returns will be processed by travelwithsmith.com within 14 days. Individual products are excluded from the right of withdrawal (e.g. used items or consumer goods).

Travelwithsmith.com advises the customer that color deviations from the product are unavoidable due to the screen display. From a technical point of view, there is currently no way to avoid this, so this is not a reason for complaint.

Before a complaint can be accepted, the customer must contact us. The customer is obliged to examine the items thoroughly immediately after receipt and to send a photo.

If the goods are returned without prior contact with travelwithsmith.com, a flat-rate handling fee of 15% of the purchase price will be charged.

 

Liability/Guarantee (Warranty)

The warranty is provided in accordance with the statutory provisions.

The customer is solely responsible for any consequential damages arising in connection with travelwithsmith.com products.

Travelwithsmith.com is not liable for consequential damages.

 

return shipping costs

The customer is responsible for the return costs in case of dissatisfaction, incorrect ordering or cancellation of the purchase.

The supplier will cover the return shipping costs for returns due to defects or damage. In return, the customer will receive an address label for free return shipping upon request.